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 Terms and Conditions


Your Reservation

After making a reservation with us, the party leader must complete the reservation form and sign it on behalf of all the party members. The signing of the reservation form confirms acceptance of the Terms and Conditions set out and shall be binding on every person (or subsequent amendment) named on the form. The accommodation booked is solely for the use of the guests named on the reservation form. To comply with Florida State Fire Regulations the maximum occupancy of twelve persons including children may sleep in the property on any night. Windwood Dream Villa is registered with the state authorities and is in full compliance with all relevant legislation and is fully licensed for short-term rentals in Florida.

Use of Windwood Dream Villa

You have the use of the Villa and its facilities except pool and spa heating. If you require pool and / or spa heating a supplement is required with the final payment. Your holiday home is cleaned and prepared for your arrival. All bed linen and towels are supplied, however it is up to you to change bed linen and / or wash towels and to keep the villa clean during your stay. All taxes are included in the rental price.

Restrictions of Use

?  No bookings will be accepted from parties where the guests are ALL less than 21 years old

?  No sub-letting is permitted

?  No pets are allowed. This includes but is not limited to, Birds, Fish, Mammals and Reptiles

?  No Smoking

?  No commercial vehicles, campers, mobile homes, recreational vehicles, motor homes, house trailers or boats are to be parked or stored at any place on the property

?  No glass or crockery is to be taken onto the pool area at any time

Rental Period

The property will be available to you from 4.00pm on the day of your arrival. It must be vacated by 10.00am on the day of your departure. Early arrival or late departures may be possible. Contact us for information.


Payments are accepted by cheque/check in GB Pounds or US Dollars by Wire Transfer or Credit Card or PayPal.

To Secure a Booking

A non-refundable reservation payment for $400USD or £200UK per week / part week booked must be made by Credit/Debit Card and an administration fee will be charged for all credit/debit card payments for all vacations less than 14nights. The booking form must be completed on-line. Once we have the completed booking form submitted on- line and the booking deposit has cleared, we will reserve your dates and will send you a receipt and confirmation of your booking. It will not be possible to hold the dates requested after the seven day time limit has expired. The full balance must be paid by cheque/check or Credit Card - 10 weeks, (or later by arrangement with the owner,) before the occupation date. By submitting the on-line booking form and other relevant registration forms you agree to abide by all the Terms and Conditions. This is legally binding.

Damage or Deficiency

The client is solely responsible for any damage, breakages or loss that may be caused to the property or its contents, including keys.

?  The lead guest must fully inspect the home and report any damage or deficiency to the management company within the first 24 hours of arrival at the home.

?  Thereafter, any damage or deficiency found following the guests' departure will be attributable solely to the lead guest and their party.

?  Our local management company checks the home before you arrive and after you leave and will advise us of any faults. This may include additional cleaning cost for removal of stains due to spillage.

?  In the event of any excessive cleaning costs or excessive use of electricity (e.g. leaving the external doors open with the air conditioning on,) the signatory will be held responsible for all additional costs.

?  Windwood Dream Vacation Home is a designated 'no smoking' home and all guests agree to refrain from smoking in the property or on the pool area. In the event that neutralization of smoke odours from cigarettes, cigars, pipes or any other smoking materials is required, or in the event that burn marks from cigarettes, cigars, pipes or any other smoking materials is detected, the cost for elimination of those odours or repairs to burn marks will be charged for.

?  Any litigation will be conducted under U.K. law only. We will pursue, under U.K. law, any guest for recompense for any damages caused and will require payment within 14 days of being served notice of this.

Safety and Security

The swimming pool and spa are used entirely at guests' own risk. No diving is allowed.

Children MUST be accompanied and supervised at ALL times in the pool area.

The pool safety screen must be securely in place when the pool is not in use.

Florida has a sub tropical climate and care must be taken with food that is left uncovered. Uncovered food can attract insects very quickly and any additional pest control services may be passed on to you. It is a condition of the booking that the fitted alarm(s) be used when the house is empty.

Computer and Internet

A high speed WiFi Internet connection is provided for the guests. This is a FREE service. We will endeavour to ensure that this service is available for use. We cannot be held responsible for any failures or non-availability of communication lines, hardware or software. Signing the reservation form is a contract between each party member listed on the form and us. Within the terms of this contract you, and every party member agrees not to download or save, any pornographic, obscene, illegal or otherwise offensive material and abide by the user instructions in the home.


It is essential that you ensure that each member of the party has adequate insurance cover. Check that any policies you are considering do in fact cover you for rented accommodation that is booked independently of travel agents and that it covers you and them for medical expenses, repatriation and cancellation.

Cancellation by Guests

In the event that you cancel your reservation for any reason, the following conditions will apply:

Any cancellation within the final 10 weeks will, regrettably result in the loss of the whole rental payment costs. (not including the security deposit). Please make sure you have suitable holiday insurance cover. It is the responsibility of the signatory to ensure that the signed cancellation letter reaches the owner. E-mails are not acceptable.

Failure to pay the final balance by the date due, 10 weeks prior to arrival, or later by arrangement with the owner, may result in the loss of the booking and the deposit. If we do not receive payment, we will attempt to contact the guest but if we receive no payment or communication, then unfortunately we reserve the right to cancel the booking and recover the full balance owing. If you do have a problem PLEASE contact us as soon as possible to discuss the matter.

Cancellation by the Owners

In the unlikely event that personal circumstances necessitate cancellation of the booking, we will refund all monies paid by the party (without interest, compensation or consequential loss of any kind) However, the management company will always seek to relocate your booking to a home of similar or superior standard.


Neither ourselves nor the management company accept any liability whatsoever for any of the following:

?  Any electrical or mechanical failure to any machine, e.g. pool related equipment, air conditioning equipment, domestic appliances, water heater

?  Personal injury or accidents occasioned by the guests or their visitors at the property, in the pool, spa or grounds, however caused

?  Loss or damage to possessions or effects brought onto the property, including motor vehicles

?  Medical expenses, however incurred

?  Illness, hospitalisation or death

?  It is the responsibility of the party to exercise a duty of care at all times and party leaders should ensure that all their party follow the comprehensive operational and safety instructions relating to the use of facilities and equipment, familiarize themselves with the fire procedure displayed in the home and confirm that all persons using the home are adequately covered by appropriate personal accident, injury, public liability insurance.

?  The owners and their agents reserve the right of entry at any time, (including pool maintenance workers, gardeners and related trades)

Force Majeure

The owners and their agents accept no responsibility or liability for any loss or damage or alterations to the terms of this booking caused by events beyond the owners’ control including, but not limited to, war, civil commotion, flight delays or cancellations, technical difficulties with transportation, alteration or cancellation of schedules by carriers, adverse weather conditions, fire, flood, industrial dispute or any other event beyond our control.



UK passport and US Visa Waiver Program and Travel Advice

UK Passport Information
The official UK passport website. Apply for a new adlult or child passport or renew a passport

Do I need a visa to travel to the US?
Most British Citizens visiting the US for less than 90 days do not require a visa as they qualify for visa free entry under the US Visa Waiver Programme (US VWP). However, exclusions apply.

Foreign Office - US Travel Advice
Travel Advice by Country Foreign & Commonwealth Office

Embassy of the U.S. London: Visa Waiver Program
Details about the Visa Waiver Program including a Visa Waiver Wizard to check if you qualify for visa free entry under the US Visa Waiver Programme.

For those of you travelling or looking to travel to the USA on or after 12 January 2009 you need to apply online for an ESTA (Electronic System for Travel Authorisation) to be entitled to enter the USA. You will no longer be able to travel using the current visa waiver program on board the aircraft. You must apply for an ESTA as soon as possible, please note the current regulations regarding criminal records either current or spent still apply. For more information regarding this please read below and use the links provided, or contact us direct.

US Visa waiver program moves online

IN a major change to the United States visa waiver program (VWP), UK citizens will need to apply online and in advance of travelling from January 12, 2009.

Currently, citizens of VWP member countries – including the UK and Ireland – must complete a green I94 form onboard before landing in the US, but a trial of the new Electronic System for Travel Authorization (ESTA) program is already underway and will be fully implemented on January 12.

Once approved, an ESTA is valid for multiple entries over two years – or until the holder’s passport expires.
US authorities are keen to highlight the fact that the information required of passengers is no different to that on the current I94 form and that, in the vast majority of cases, a message indicating authorisation to travel – or not – will be instant.

Those planning to travel to the US are encouraged to apply for authorisation as far in advance as possible and no later than 72 hours before travelling, although “there will be accommodations for those flying at the last minute or in emergencies”.

The ESTA itself is an electronic authorisation matched to a passport – rather than a physical endorsement or certificate – and can be applied for even without the passenger knowing their exact travel and destination details. Those in possession of an ESTA should update their travel details (via the same website) for each subsequent journey to the US during its two-year validity.

Travel agents are being asked to help communicate the changes to the public.

For more information and for ESTA approval visit:


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